Refund policy
We strive to provide high-quality products and a smooth customer experience. Please review our policy carefully before making a purchase.
Order Issues (Damaged, Defective, or Incorrect Items)
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Include clear photo evidence of the issue
If approved, we will offer:
- A replacement, or
- A full refund
Returns
Due to the nature of our products, we do not accept returns of opened or used items.
This is to ensure product safety, hygiene, and quality for all customers.
Order Cancellations
Orders can be canceled within 12 hours of purchase.
After this period, orders are processed and cannot be canceled.
Refund Eligibility
Refunds may be issued in the following cases:
- Item arrives damaged or defective
- Incorrect item received
- Order is lost in transit (confirmed by carrier)
Non-Refundable Situations
We do not offer refunds for:
- Delays within the stated shipping timeframe (7–15 business days)
- Incorrect shipping address provided by the customer
- Packages marked as delivered by the carrier
- Buyer’s remorse or change of mind
Chargebacks & Disputes
We are committed to resolving any issues quickly and fairly.
👉 By placing an order, you agree to contact us at contact@bloomwingsco.com before initiating a chargeback or dispute.
Most issues can be resolved promptly through our support team.
Processing Refunds
Approved refunds are processed within 5–10 business days to the original payment method.
Contact
For any refund-related questions, contact:
contact@bloomwingsco.com